At AmeliaFlash, we want you to be completely satisfied with your purchase of Accessories, Cameras, and Lenses. If for any reason you are not, please review our return and refund guidelines below.

1. Eligibility for Returns

  • Returns are accepted within 7 days of receiving your order.
  • Items must be:
    • Unused, undamaged, and in original packaging.
    • Accompanied by the original invoice/receipt.
  • Returns are not accepted for:
    • Products damaged due to misuse, mishandling, or wear and tear.
    • Customized or clearance/sale items.

2. Return Process

  1. Contact us at [email protected] within 7 days of delivery to request a return.
  2. Provide your order number, reason for return, and clear photos of the item (if damaged/defective).
  3. Once approved, our team will guide you through the return process.
  4. Customers are responsible for return shipping costs unless the product was received defective or incorrect.

3. Refunds

  • Since we operate Cash on Delivery (COD) only:
    • Refunds are processed within 7–10 business days after the returned product is inspected and approved.
  • If the return is due to our error (wrong item/damaged product), we will cover the return shipping cost and issue a full refund.

4. Exchanges

  • Exchanges are possible for the same product (if stock is available).
  • If the item is unavailable, you may choose store credit or a refund.

5. Contact Us

For returns, refunds, or exchanges, please reach out to our support team:

📧 Email: [email protected]